Cancellation Policy

Last Updated: December 6, 2025

At BodPeace, operated by Point B to C LLC, we understand that mistakes happen, and sometimes customers may need to cancel or modify their orders. This Cancellation Policy explains when cancellations are allowed, what conditions apply, and how refunds are processed.

By placing an order on our website, you agree to the terms outlined below.

1. Cancellation Window

You may request to cancel your order within 24 hours of placing it.

To qualify:

• The order must still be in processing
• The order must not have shipped
• No tracking number must have been issued

Once an order enters the “Ready for Shipment” stage or has been handed to the carrier, cancellation is no longer possible.

2. Orders That Cannot Be Cancelled

For clarity, cancellations cannot be accepted if:

• The order has already shipped
• A tracking number has been generated
• The order is already in transit
• Delivery is scheduled or out for delivery
• A custom, special-handling, or pre-ordered item has entered production

If your order no longer qualifies for cancellation, you may request a return instead once the item arrives (subject to our Return and Refund Policy).

3. How to Request a Cancellation

To cancel an eligible order:

Email us at support@bodpeace.com

Include the following:

• Your full name
• Order number
• Email address used at checkout
• Reason for cancellation

Our team will review your request and respond within 24–48 business hours.

Important:

Cancellation is not guaranteed until you receive written confirmation from our support team.

4. Order Changes & Edits

If you need to update:

• Shipping address
• Email
• Phone number
• Color or variation
• Quantity

You must contact us within 24 hours.

After shipping:

Changes cannot be made under any circumstances.

If the address provided is incorrect and the order ships, BodPeace is not responsible for:

• Lost packages
• Delivery to the wrong address
• Replacement costs
• Refund ineligibility

Customers must double-check their address before submitting an order.

5. Refunds for Cancelled Orders

If your order is successfully cancelled, we will issue a full refund to your original payment method.

Refund Timeline:

• Refunds go back to the same payment method used originally.
• Refund timeline from BodPeace: processed within 10 business days (Monday to Friday) after approval.
• Banks/wallets may require extra time to show the refund.

We cannot issue refunds to:

• A different card
• A different email
• A different bank or PayPal account

Refunds must be returned to the payment method originally used at checkout.

6. Shipment Already Sent?

If your order has already shipped:

• It cannot be cancelled
• It cannot be intercepted or withdrawn
• You must wait for delivery, then request a return

Our Return & Refund Policy will apply in such cases.

7. Pre-Orders & Backorders

For pre-ordered or backordered products:

• Cancellation is allowed within 24 hours
• After processing starts, cancellation may not be possible
• Special-production items may be non-cancellable

Contact customer support for clarification.

8. Fraud Prevention & Security Holds

To protect our customers and business, we may:

• Place certain orders on hold
• Require identity verification
• Cancel orders flagged for fraudulent activity
• Decline suspicious orders
• Notify the customer if an order is cancelled due to security reasons

Orders cancelled for fraud protection will be fully refunded.

9. Automatic Cancellation

Your order may be automatically cancelled if:

• Payment fails or is declined
• The shipping address is invalid
• Required verification information is not provided
• The item becomes unavailable
• There is a pricing or stock error

Customers will be notified by email if an automatic cancellation occurs.

10. Cancellation of Discounted or Promotional Orders

Orders placed during:

• Sales events
• Discounts
• Flash deals
• Seasonal promotions

are subject to the same 24-hour cancellation rule.

Discounts cannot be reapplied after cancellation unless the promotion is still active.

11. Lost or Missing Cancellation Requests

BodPeace is not responsible for cancellation requests that:

• Are not received due to email mistakes
• We were sent without an order number
• We were sent after the eligible cancellation window
• We were sent to the wrong email address

Always email support@bodpeace.com and keep a copy of your message.

12. Customer Responsibilities

Customers must ensure:

• Their order details are correct
• Their request is submitted within 24 hours
• They verify their shipping address carefully
• They monitor email for cancellation approvals
• They understand shipments cannot be cancelled once processed

We recommend reviewing your order before completing checkout.

13. BodPeace Responsibilities

We are responsible for:

• Processing cancellation requests promptly
• Issuing refunds for approved cancellations
• Providing clear communication
• Maintaining accurate stock
• Protecting your payment information
• Ensuring fair and transparent policies

Your trust is our highest priority.

14. Business Information

BodPeace is a brand operated by the company Point B to C LLC

Registered Company Name: Point B to C LLC

Company Registration Number: 2024-001428624

EIN Number: 99-2059551

Registered Address: Cloud Peak Law, LLC, 1095 Sugar View Dr, Ste 500, Sheridan, Wyoming, 82801, United States.

Mailing Address: 1309 Coffeen Ave, STE 12878, Sheridan, Wyoming, 82801, United States.

Email: support@bodpeace.com

Phone: +1 787-567-3513

Business Hours: 7:00 AM–6:00 PM (Monday to Friday), (GMT-06:00) Central Standard Time (Chicago).

15. Policy Modifications & Updates

BodPeace reserves the right to update or modify this Cancellation Policy at any time to:

• Improve customer experience
• Meet legal requirements
• Enhance fraud protection
• Adjust to business or operational changes

All updates will be reflected in the “Last Updated” date above. Continued use of our website indicates acceptance of the updated terms.